01 1. About These Terms
These Terms of Service govern demolition work provided by Hartford Demolition ("we", "us", "our"). By requesting a quote, booking a survey or accepting work from us, you ("customer", "you") agree to them.
They are updated from time to time. The version in effect on the date of your work is the version that applies, and material changes are published on this page.
02 2. Demolition Work We Provide
We carry out residential, commercial, industrial, interior and selective demolition, concrete removal, site work and hazardous material abatement.
Licensed abatement and engineer-designed temporary works are carried out by appropriately qualified specialists. Where that applies to your job we tell you who is doing what before work begins.
Drainage installation, roofing, plastering, decoration and rebuilding are outside our scope. Where your job needs them we will say so rather than implying we cover them.
03 3. Quotes and Pricing
Quotes follow a site survey. Figures given by phone or email before a survey are indicative ranges, not offers, and are described as such.
A written quote itemises the demolition, any survey and abatement, permit filing, waste tonnage and any material credit. It is valid for the period stated on it.
Where a condition could not reasonably have been identified at survey, such as concealed hazardous material, undocumented services or unrecorded structural alteration, we will stop, notify you in writing and agree any change before continuing.
04 4. Permits, Notifications and Utilities
We file demolition permits and required notifications where our quote says so. Notification periods are set by the authority and cannot be shortened.
Utility disconnections must be requested by the property owner or account holder, as providers require. We will advise which are needed and in what order, but we cannot request them on your behalf.
Work will not begin until required disconnections are confirmed and any notification period has run.
05 5. Hazardous Material
Where a survey identifies asbestos, lead paint, mould or contamination, it is removed under licensed conditions before demolition proceeds. Clearance documentation is provided to you.
We will not demolish a structure containing known unabated hazardous material, and we will not proceed on an instruction to do so.
Where you supply a survey carried out by others, we rely on it in good faith. If site conditions contradict it, we stop and notify you.
06 6. Site Access and Condition
You are responsible for providing safe and lawful access to the site, and for informing us of known services, structures, easements or boundary agreements affecting it.
Where work is close to a boundary or an adjoining structure we may carry out a photographic condition survey before starting. Where a formal party structure notice is required, serving it is a matter between you and the adjoining owner.
We protect footways, kerbs and retained structures as set out in the quote. Damage caused by conditions not disclosed to us is not our responsibility.
07 7. Waste and Recovery
Waste is transported by a registered carrier and taken to licensed facilities. Weighbridge tickets and transfer documentation are provided to you.
Waste arising from your property remains your responsibility in law. The documentation we provide is what evidences its lawful disposal, and we recommend you retain it.
Where a recovery or diversion figure is required, it must be agreed before work starts, because it is recorded as the job runs and cannot be reconstructed afterwards.
08 8. Salvage and Material Credits
Where the quote provides for recovered material such as structural steel to be credited back, it is weighed at a licensed facility and shown as a separate line on the invoice, with tickets provided.
Where the quote does not provide for a credit, recovered material is retained by us in part consideration of the price. Which of these applies is stated in the quote.
09 9. Scheduling and Delay
Programme dates are estimates. Weather, ground conditions, authority timescales and utility provider lead times are outside our control.
Where a delay is caused by a matter within your control, including outstanding utility disconnections or access not being available, reasonable standing costs may apply and will be notified before they are incurred.
10 10. Insurance and Liability
We hold public liability insurance and will provide evidence of cover on request.
Our liability is limited to the value of the work carried out, except where law does not permit such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence.
We are not liable for loss arising from conditions that were not disclosed to us and could not reasonably have been identified at survey.
11 11. Payment
Payment terms are stated on the quote. Staged payments may apply on larger jobs and are set out before work begins.
Material credits, where applicable, are set against the final invoice rather than paid separately.
12 12. Cancellation
You may cancel before work begins. Where permits have been filed, surveys carried out or specialist works booked, the costs actually incurred are payable.
We may decline or discontinue work where proceeding would be unsafe, unlawful, or where a condition is found that you decline to have addressed.
13 13. Contact
Questions about these terms can be raised through the contact details on this site, and we will respond in writing.